Cancellation Policy Refresher


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Spring has officially sprung, and we are now heading into the time of year when our schedules become increasingly chaotic and full of appointments and commitments. The busier we get, the easier it is to forget what our calendars look like. As a result, double-booking ourselves becomes a common mistake which can sometimes result in missed appointments. It happens to everyone! Our office tries to be as accommodating as possible when it comes to last-minute cancellations and missed appointments; but after a recent increase in no-shows, we would like to take a moment to revisit and refresh our cancellation policy.

Providing us with as much notice as possible is always appreciated, as it gives us more time to contact patients on our waiting list. However, we completely understand that things come up last-minute which do not allow for a full day’s notice. To accommodate last-minute requests, our office requires a minimum of 12 hours’ notice to avoid late cancellation fees.

Late cancellations with less than 12 hours’ notice or patients who miss more than one appointment without notice (excluding emergencies) will be charged for the full amount of their missed visit. We empathize with the fact that some things are simply beyond our control, however, our availability is limited at both clinics and we have many patients looking for appointments during the week.

If you need to cancel and are looking to reschedule, you can always check our clinic availability online via our online schedule. This is a great way to check what appointments we have available for you without having to spend time corresponding by phone or email. Simply take a look at our schedule for a day and time that works best for you, then contact our office to request the specific time you’re looking for.
(Note: The online schedule is for viewing only, and Chiropractic appointments currently cannot be booked online. However, Massage Therapy does accept online bookings at both the Pender and Victoria clinics).

Questions? Please don’t hesitate to reach out to our office to ask. We look forward to hearing from you!